Elva responds to incoming participant inquiries through various channels. Her primary responsibilities include providing participant account and transaction support as well as education on retirement plan design and investment options in the various retirement plans serviced by Greenleaf Trust. Elva also provides internal support to the Participant Services team and Retirement Plan Division as a whole. Elva earned a Bachelor of Science degree in Business Administration from Ferris State University and a Master of Arts degree in Counseling Psychology from Western Michigan University. She brings over 15 years of customer service experience to Greenleaf Trust.